FAQs & Troubleshooting
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141 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Printer Jam or Paper Jam
- 3Install Starter Ink
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Install the Brother Mobile Connect application (for mobile device)
- 6The printer status is Offline or Paused.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8One or more of my colors are not printing (blank).
- 9Discover the MAC address of the Brother network card
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Change the Print Options to Improve Your Print Results
- 12Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 13Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 14Document Jam
- 15Replace Ink
- 16I cannot print full-page photos or images using Email Print.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Set up your Brother machine on a wireless network (Windows/macOS)
- 19Cannot print after a Windows 10 update (June 2020)
- 20Telephone Line Interference/VoIP.
- 21Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 22What driver package format is supported by my Linux distribution?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Delete print jobs from the print queue.
- 25What is the default password for my Brother machine?
- 26Check the remaining ink or toner level (Linux)
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28Cannot Detect Ink Volume
- 29How to identify your Operating System (OS).
- 30Ink Low
- 31Paper Size Mismatch
- 32Check the Print Alignment from Your Brother Machine
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35I cannot print using my Brother machine on a wired network (Windows/macOS)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38Load Documents in the Automatic Document Feeder (ADF)
- 39Wrong Ink Cartridge
- 40Enable the Brother machine's network interface.
- 41My Brother machine could not be found over the network when I installed drivers on my computer.
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Cannot Print XX or Print Unable XX
- 44What is the default password for my BRAdmin or Web Based Management?
- 45No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 46What is the recommended paper?
- 47Print the Network Configuration Report
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49Access Web Based Management
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.