FAQs & Troubleshooting
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MFC-J5955DW
141 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
3.
Set up your Brother machine on a wireless network (Windows/macOS)
4.
Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
5.
Document Jam
6.
Printer Jam or Paper Jam
7.
Install Starter Ink
8.
Cannot Print XX or Print Unable XX
9.
The printer status is Offline or Paused.
10.
Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
11.
Telephone Line Interference/VoIP.
12.
My Brother machine could not be found over the network when I installed drivers on my computer.
13.
Print using only the black ink cartridge when the Color cartridges have run out.
14.
Replace Ink
15.
The scanning speed is slow when scanning from my machine. (Windows)
16.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
17.
Export an address book and import it to another machine
18.
I cannot save a file downloaded from the Brother support website (For Windows)
19.
Cannot Detect Ink Volume
20.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
21.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
22.
Check the Print Quality
23.
Sleep
24.
Protect your Brother machine against unauthorised access over the network
25.
Delete print jobs from the print queue.
26.
One or more of my colors are not printing (blank).
27.
What is the recommended paper?
28.
What is the default password for my Brother machine?
29.
Install the Brother Mobile Connect application (for mobile device)
30.
I cannot find some option in the Printing preferences. (For Windows)