FAQs & Troubleshooting
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284 Results
- 1(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 2(Video) Load paper in the Multi-Purpose tray (MP tray)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Load A3/Ledger paper (Tray1)
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6(Video) Connect telephone line and power cords
- 7(Video) Install Ink Cartridges
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Printing/ Scanning with a mobile device
- 11Document Jam (With Video Instructions)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 15Replace Ink
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17Discover the MAC address of the Brother network card
- 18Improve poor print quality.
- 19"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21(Video) Load A4/Letter paper
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 28One or more of my colors are not printing (blank).
- 29Where is the USB port on the machine?
- 30"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33Use the Network Connection Repair Tool (Windows)
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36What is Brother iPrint&Scan?
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42Can I print from or scan to Android™ Smartphone?
- 43Ink Low
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45Wrong Paper
- 46Print using only the black ink cartridge when the Color cartridges have run out.
- 47Cover is Open
- 48Scan a document using "Scanner and Camera Wizard" in Windows XP
- 49Transfer faxes to the PC when my machine has a mechanical issue.
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.