FAQs & Troubleshooting
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284 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load paper in the Multi-Purpose tray (MP tray)
- 3Transfer faxes to the PC when my machine has a mechanical issue.
- 4(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 5(Video) Load A3/Ledger paper (Tray1)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7(Video) Load A4/Letter paper
- 8Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Load paper in the paper tray
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16(Video) Install Ink Cartridges
- 17Can I print from or scan to Android™ Smartphone?
- 18Paper Jam (With Video Instructions)
- 19I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22My Brother machine could not be found over the network when I installed drivers on my PC.
- 23(Video) Set up your Brother machine
- 24(Video) Load an Envelope (Manual Feed Slot)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28The printer status is Offline or Paused.
- 29Load an Envelope (Manual Feed Slot)
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32(Video) Connect telephone line and power cords
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Replace Ink
- 35Unable to Scan AX
- 36Can third party ink be used to refill the ink cartridges?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40(Video) Unpack your Brother machine
- 41After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 42What is Brother iPrint&Scan?
- 43Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 44Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 45Forward a fax to another fax machine when my machine has a mechanical problem.
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47Reset the network settings to the factory default.
- 48What driver package format is supported by my Linux distribution?
- 49Printing/ Scanning with a mobile device
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.