FAQs & Troubleshooting
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374 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How do I load paper?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Combine multiple scanned documents into a single file with PaperPort™
- 11How do I load envelopes into my machine?
- 12Can I print from or scan to Android™ Smartphone?
- 13Paper Jam
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 18Replace Ink
- 19Document Jam
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Connect your Brother machine to your mobile device via a wireless router or access point.
- 22Store a Speed Dial number from my Brother machine's Caller ID History.
- 23Change the number of times my Brother machine rings before it answers.
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25What is Brother iPrint&Scan?
- 26Unable to Print 7X
- 27Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29How do I know which side up my photo paper should be in the tray?
- 30Can I use voice mail on the same line as my Brother machine?
- 31Enable the Brother machine's network interface.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 34Unable to Scan AX
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Printer Locked
- 37Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 38No Paper Fed
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40The printer status is Offline or Paused.
- 41Out of Fax Memory
- 42Unable to Print XX
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 44Scan a document into PaperPort™ using the TWAIN driver
- 45I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 46High Temperature
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Wrong Paper Size
- 49One or more of my colors are not printing (blank).
- 50Confirm that a FAX I sent was received correctly.