FAQs & Troubleshooting
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372 Results
- 1How do I load paper?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Document Jam
- 5Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 6Store a Speed Dial number from my Brother machine's Caller ID History.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 13Can I print from or scan to Android™ Smartphone?
- 14I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Combine multiple scanned documents into a single file with PaperPort™
- 17Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Printer Locked
- 20Scan a document into PaperPort™ using the TWAIN driver
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23What is Brother iPrint&Scan?
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26No Ink Cartridge
- 27Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 28When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 29Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 30Can I transfer faxes to the PC when my machine has a mechanical problem?
- 31How do I load envelopes into my machine?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33I can print but cannot scan via network. (For Windows)
- 34Connect your Brother machine to your mobile device via a wireless router or access point.
- 35Protect your Brother machine against unauthorised access over the network
- 36Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 37How to identify your Operating System (OS).
- 38Unable to Print 7X
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 42Change the number of times my Brother machine rings before it answers.
- 43The printer status is Offline or Paused.
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50Out of Fax Memory