FAQs & Troubleshooting
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281 Results
- 1(Video) Load paper in the Multi-Purpose tray (MP tray)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Load A3/Ledger paper (Tray1)
- 5(Video) Load A4/Letter paper
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Load paper in the paper tray
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Can I print from or scan to Android™ Smartphone?
- 13Load Paper in the Multi-purpose Tray (MP Tray)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17What is Brother iPrint&Scan?
- 18(Video) Install Ink Cartridges
- 19Paper Jam (With Video Instructions)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Easy Scan to E-mail
- 22When I print photos, the color quality is not good.
- 23What driver package format is supported by my Linux distribution?
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Cover is Open
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Load an Envelope (Manual Feed Slot)
- 29My Brother machine could not be found over the network when I installed drivers on my PC.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31The printer status is Offline or Paused.
- 32Replace Ink
- 33The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 34Transfer faxes to the PC when my machine has a mechanical issue.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 37Use voice mail on the same line as my Brother machine.
- 38Forward a fax to another fax machine when my machine has a mechanical problem.
- 39What is AirPrint?
- 40Unable to Scan AX
- 41(Video) Connect telephone line and power cords
- 42Install Starter Ink
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 47Sleep
- 48Combine multiple scanned documents into a single file with PaperPort™
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.