FAQs & Troubleshooting
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- 1Setup a Brother machine on a wireless (Wi-Fi) network.
- 2Replace Ink
- 3(Video) Update the Driver or Firmware for your Brother machine
- 4Set up your Brother machine on a wireless network.
- 5Adjust the Machine Volume
- 6Check the Print Quality
- 7What is Brother iPrint&Scan?
- 8Reset Your Brother Machine
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10(Video) Load A4/Letter paper
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12(Video) Unpack your Brother machine
- 13Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Easy Scan to E-mail
- 17(Video) Install Ink Cartridges
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Use voice mail on the same line as my Brother machine.
- 20Document Jam
- 21Load envelopes
- 22Set the Date and Time
- 23Enable the Brother machine's network interface.
- 24What is Brother Web Connect?
- 25Where is the USB/Ethernet port on the machine?
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 27Uninstall the Brother Software and Drivers (Windows)
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 31Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 32After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34The printer status is Offline or Paused.
- 35One or more of my colors are not printing (blank).
- 36Paper Jam
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38Brother iPrint&Scan cannot find my Brother machine (macOS)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Delete print jobs from the print queue.
- 41Cannot Detect Ink Volume
- 42Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 43Cannot Detect
- 44Reset the Network Settings to Factory Default
- 45Uninstall Scan-key-tool. (Linux)
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49Change the Print Setting Options When Having Printing Problems
- 50Check the Print Alignment from Your Brother Machine