FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11The printer status is Offline or Paused.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14What is Brother iPrint&Scan?
- 15Correct the Paper Feed to Clear Vertical Lines
- 16Paper Jam
- 17Brother iPrint&Scan cannot find my Brother machine (macOS)
- 18Check the remaining ink or toner level (Linux)
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 21Check the Print Alignment from Your Brother Machine
- 22Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 23Print as a Poster (Windows®)
- 24Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Install Starter Ink
- 27One or more of my colors are not printing (blank).
- 28Load envelopes
- 29Printing/ Scanning with a mobile device
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33Reset Your Brother Machine
- 34Clean the Print Head from Your Brother Machine
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Telephone Line Interference/VoIP.
- 39Save Scanned Data to a Folder as a PDF File
- 40Sleep
- 41(Video) Install Ink Cartridges
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47The edge of glossy paper is smudged.
- 48Document Jam
- 49Forward a fax to another fax machine when my machine has a mechanical issue.
- 50What is the recommended paper?