FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Paper Jam
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7The printer status is Offline or Paused.
- 8Brother iPrint&Scan cannot find my Brother machine (macOS)
- 9After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 10Wrong Ink Cartridge
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Reset Your Brother Machine
- 13(Video) Load A4/Letter paper
- 14Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 15One or more of my colors are not printing (blank).
- 16Document Jam
- 17Forward a fax to another fax machine when my machine has a mechanical issue.
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 20(Video) Install Ink Cartridges
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22No Paper / No Paper Fed
- 23(Video) Connect telephone line and power cords
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Replace Ink
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27(Video) Update the Driver or Firmware for your Brother machine
- 28Check the Print Quality
- 29(Video) Unpack your Brother machine
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31What is Brother Web Connect?
- 32Cover is Open
- 33Protect your Brother machine against unauthorised access over the network
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Change the printer driver settings (Windows/macOS)
- 37What is Distinctive Ring and how do I program it?
- 38What is the recommended paper?
- 39What driver package format is supported by my Linux distribution?
- 40Correct the Paper Feed to Clear Vertical Lines
- 41Print as a Poster (Windows®)
- 42Install Starter Ink
- 43Load envelopes
- 44Printing/ Scanning with a mobile device
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46No Ink Cartridge
- 47My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 48Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 49Paper Size Mismatch
- 50Transfer faxes to the PC when my machine has a mechanical issue.