FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 12Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 13Change the number of times my Brother machine rings before it answers.
- 14The printer status is Offline or Paused.
- 15Can I print from or scan to Android™ Smartphone?
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Paper Jam
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20One or more of my colors are not printing (blank).
- 21Replace Ink
- 22Connect your Brother machine to your mobile device via a wireless router or access point.
- 23What is Distinctive Ring and how do I program it?
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27The scanner cover support has come off. (With Video Instructions)
- 28Load paper in the paper tray
- 29After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 30Combine multiple scanned documents into a single file with PaperPort™
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Store a Speed Dial number from my Brother machine's Caller ID History.
- 36How do I know which side up my photo paper should be in the tray?
- 37My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 38When I print, the pages are smudged with ink.
- 39Load envelopes
- 40Add your Brother machine with AirPrint (macOS)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44Delete print jobs from the print queue.
- 45Cannot Detect Ink Volume
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Where can I find the ink cartridges for my new Brother machine?
- 48Change the printer driver settings (Windows/macOS)
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Why doesn't the machine answer when receiving a call?