FAQs & Troubleshooting
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389 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Configure the printer driver to get correctly-ordered printouts.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Print the Network Configuration Report.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Install Starter Ink
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Change the number of times my Brother machine rings before it answers.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Protect your Brother machine against unauthorised access over the network
- 12Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The printer status is Offline or Paused.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Use voice mail on the same line as my Brother machine.
- 17Load envelopes into my machine
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Configure and use the Scan to FTP feature
- 22What is Brother iPrint&Scan?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Load paper in the paper tray.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 31Unable to Scan AX
- 32High Temperature
- 33Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 34Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 35Document Jam
- 36Forward a fax to another fax machine when my machine has a mechanical problem.
- 37Where is the USB port on the machine?
- 38Out of Memory
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Load photo paper into my machine.