FAQs & Troubleshooting
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380 Results
- 1Load paper in the paper tray.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Paper Jam (With Video Instructions)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Can I print from or scan to Android™ Smartphone?
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 15When I print, the pages are smudged with ink.
- 16The scanner cover support has come off. (With Video Instructions)
- 17Store a Speed Dial number from my Brother machine's Caller ID History.
- 18Replace Ink
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Use voice mail on the same line as my Brother machine.
- 22Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28One or more of my colors are not printing (blank).
- 29Load envelopes into my machine
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31Unable to Print 7X
- 32The edge of glossy paper is smudged.
- 33No Paper Fed
- 34Print using only the black ink cartridge when the Color cartridges have run out.
- 35Ink Absorber Full
- 36Why doesn't the machine answer when receiving a call?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Install Starter Ink
- 39The printer status is Offline or Paused.
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43Cannot Detect
- 44Print the Network Configuration Report.
- 45What driver package format is supported by my Linux distribution?
- 46Connect your Brother machine to your mobile device via a wireless router or access point.
- 47Enable the Brother machine's network interface.
- 48My Brother machine does not feed the glossy paper or envelope from the manual feed slot.
- 49After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.