FAQs & Troubleshooting
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MFC-J4310DW
378 Results
1.
Load paper in the paper tray.
2.
Can I reduce printing noise of my Brother machine?
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
7.
What is Brother iPrint&Scan?
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
10.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
11.
The printer status is Offline or Paused.
12.
Connect your Brother machine to your mobile device via a wireless router or access point.
13.
Unable to Print 3X
14.
I still receive the error message "Paper Jam" after I removed the jammed paper.
15.
Scan multiple pages into one file instead of each scan being saved as a separate file.
16.
Where is the USB port on the machine?
17.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
18.
What driver package format is supported by my Linux distribution?
19.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
20.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
21.
One or more of my colors are not printing (blank).
22.
Replace Ink
23.
Paper tray not detected
24.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
25.
Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
26.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
27.
High Temperature
28.
How do I know which receive mode to select?
29.
Can I print from or scan to Android™ Smartphone?
30.
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