FAQs & Troubleshooting
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279 Results
- 1When printing documents the characters appear ghosted, blurry, or doubled.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5What is Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The printer status is Offline or Paused.
- 14Scan and save a document in PDF format (Scan to File)
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Delete print jobs from the print queue.
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23Forward a fax to another fax machine when my machine has a mechanical problem.
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 27Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Send a fax without scanning the documents into memory.
- 31How do I know which side up my photo paper should be in the tray?
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34I cannot make borderless prints.
- 35I cannot remove red-eye.
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37I'm using Macintosh. What is the PreScan option used for?
- 38Print the WLAN report
- 39I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42Cover is Open
- 43What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 44Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Ink Low