FAQs & Troubleshooting
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321 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9One or more of my colors are not printing (blank). What can I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The printer status is Offline or Paused.
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13When I print, the pages are smudged with ink. What should I do?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Change the printer driver settings (Windows/macOS)
- 17Scan and save a document in PDF format (Scan to File)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Can I use AirPrint with my Brother machine?
- 22When I print photos, the color quality is not good.
- 23Load paper in the paper tray
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Paper Jam
- 26Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 27I am unable to change my Brother machine's Receive Mode.
- 28Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 29Where can I get FaceFilter Studio and what can I do with this application?
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36How do I know which side up my photo paper should be in the tray?
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39How do I load envelopes into my machine?
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42How to identify your Operating System (OS).
- 43Make my copied images lighter or darker.
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Can third party ink be used to refill the ink cartridges?
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47Why doesn't the machine answer when receiving a call?
- 48Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)