FAQs & Troubleshooting
![]() |
Popular |
152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Paper is Jammed in the Back of the Machine
- 6Set Telephone Line Compatibility for Interference and VoIP Systems
- 7Uneven color density across the page
- 8Replace the Waste Toner Box
- 9Replace the Drum Unit
- 10The printer status is Offline or Paused.
- 11Color offset
- 12Paper is Jammed in the 2-sided Tray
- 13Toner scatter or toner stain
- 14Paper is Jammed Inside the Machine
- 15Ghosting images
- 16Adjust color settings by using the custom setting in the printer driver (Windows only)
- 17Replace the Toner Cartridge
- 18Document Jam
- 19Delete print jobs from the print queue.
- 20Unusable Device
- 21I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 22Condensation
- 23Cartridge Error
- 24Out of Memory/Print Data Full
- 25Wrong Toner Cartridge
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Too Many Trays
- 28Install the optional lower tray
- 29Can I print in monochrome if one of the color toners run out?
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 33Media Type Mismatch or Media Mismatch
- 34Tray 2 Error / Tray 3 Error / Tray 4 Error
- 35No Toner
- 36The color of your printouts is not what you expected
- 37Print the Network Configuration Report
- 38What is the default password for my Brother machine?
- 39Cannot Scan ##
- 40Cannot Print ##
- 41Storage Full
- 42Important points you need to confirm before configuring your Brother machine for a wireless network.
- 43I cannot print using my Brother machine on a wired network (Windows/macOS)
- 44Toner Error
- 45Cannot Detect
- 46What is the default password for my BRAdmin or Web Based Management?
- 47Drum !
- 48What driver package format is supported by my Linux distribution?
- 49Vertical colored streaks or bands appear on the page
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)