FAQs & Troubleshooting
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342 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7How do I know which side up my photo paper should be in the tray?
- 8What is Brother iPrint&Scan?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 12Paper Jam
- 13How do I load envelopes into my machine?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Can I print from or scan to Android™ Smartphone?
- 16Load paper in the paper tray
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18One or more of my colors are not printing (blank). What can I do?
- 19Replace Ink
- 20Protect your Brother machine against unauthorised access over the network
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22The printer status is Offline or Paused.
- 23Scan and save a document in PDF format (Scan to File)
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25Can I use voice mail on the same line as my Brother machine?
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 29Pre-Required Procedures (Linux)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Can I use AirPrint with my Brother machine?
- 33Is my Brother machine compatible with Windows Vista?
- 34Which E-mail packages are compatible with ControlCenter3?
- 35How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 36How do I factory reset the network settings?
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Stop my Brother machine from automatically redialing a number.
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43I cannot register an optional cordless handset. What should I do?
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Change the printer driver settings (Windows/macOS)
- 50When I print photos, the color quality is not good.