FAQs & Troubleshooting
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216 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm having problems receiving faxes.
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4Pre-Required Procedures (Linux)
- 5Delete print jobs from the print queue.
- 6The printer status is Offline or Paused.
- 7What driver package format is supported by my Linux distribution?
- 8Change the printer driver settings (Windows/macOS)
- 9I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14I'm using Macintosh. What is the PreScan option used for?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18How to identify your Operating System (OS).
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21When trying to print from Mac OS® X the print queue is stopped.
- 22I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 23I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26Uninstall printer drivers (Linux)
- 27I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 28How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 29The machine does not print anything.
- 30What is a "Generic PCL Driver"?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 34What is the BRAdmin Professional software used for?
- 35Paper size settings are unavailable when I print from OpenOffice (Linux)
- 36What is the Network Shared printing?
- 37Check the IP addresses of your PC and the Brother machine
- 38I can receive a fax, but cannot receive a telephone call.
- 39I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 40Replace the drum unit.
- 41I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 42Cannot print after a Windows 10 update (June 2020)
- 43The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45Command List of brscan. (Linux)
- 46Important points for specifying the scan area (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50To install the printer driver easily using a tool. (Linux)