FAQs & Troubleshooting
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388 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3Replace Drum
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Replace Toner
- 7Wrinkle
- 8Jam Rear
- 9I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 10I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 11Jam Duplex
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13Install the optional lower tray
- 14Reset the network settings to the factory default (video instructions available)
- 15Install extra memory
- 16Can I print from or scan to Android™ Smartphone?
- 17What kind of memory can I use?
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19Jam Tray 1 / Jam Tray 2
- 20Load paper in the paper tray
- 21Cover is Open
- 22Jam MP Tray
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24Combine multiple scanned documents into a single file with PaperPort™
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Replace Parts
- 31Poor fixing
- 32Document Jam
- 33Jam Inside
- 34Clean the scanner to improve the copy or fax quality (video instructions available)
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Small Paper
- 38Duplex Disabled
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 44Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 45Toner Error
- 46Calibrate or Calibration Failed.
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49Color misregistration
- 50Uneven density appears periodically across the page.