FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Delete the faxes stored in my Brother machine's memory.
- 3Out of Memory
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Scan and save a document in PDF format (Scan to File)
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Print on plain paper or bond paper from the Manual feed slot
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14What is the recommended paper?
- 15Can I print from or scan to Android™ Smartphone?
- 16Size mismatch
- 17Printouts are curled or wavy.
- 18What driver package format is supported by my Linux distribution?
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23The toner does not fix to paper well. (Poor fixing)
- 24What can happen if the wrong paper is used in your machine.
- 25Print on envelopes, labels or thick paper from the Manual feed slot
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 28Clean the Drum Unit
- 29Drum Error (Drum!)
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Adjust color settings by using the custom setting in the printer driver
- 32The printer status is Offline or Paused.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Protect your Brother machine against unauthorised access over the network
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41WT Box End Soon
- 42When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47I keep getting the error message "Authenticate Err (Authentication error)".
- 48Can I use voice mail on the same line as my Brother machine?
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50Printouts have wrinkles.