FAQs & Troubleshooting
![]() |
Popular |
267 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Printouts have wrinkles.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Print on plain paper or bond paper from the Manual feed slot
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 12Locate files scanned with ControlCenter3 (For Windows)
- 13I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 14Document Jam
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16The printer status is Offline or Paused.
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Printouts are curled or wavy.
- 19Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 20What is Brother iPrint&Scan?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Print on envelopes, labels or thick paper from the Manual feed slot
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 27The toner does not fix to paper well. (Poor fixing)
- 28Jam Inside
- 29Jam Tray
- 30Can I print from DOS applications?
- 31Turn the Toner Save Mode on or off.
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Jam Rear
- 36What driver package format is supported by my Linux distribution?
- 37Adjust color settings by using the custom setting in the printer driver
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Scan and save a document in PDF format (Scan to File)
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42Protect your Brother machine against unauthorised access over the network
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48No Waste Toner
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Drums End Soon/ Drum End Soon(X)