FAQs & Troubleshooting
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296 Results
- 1I cannot print using my Brother machine on a wireless network (Mac)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6Cannot print after a Windows 10 update (June 2020)
- 7I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 8Can third party ink be used to refill the ink cartridges?
- 9What kind of Media Adapter can I use?
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 13I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 14I cannot install the driver when using the Driver Install Tool. (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18Discover the MAC address of the Brother network card
- 19Can I print from or scan to Android™ Smartphone?
- 20I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 23One or more of my colors are not printing (blank). What can I do?
- 24I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25When I print, the pages are smudged with ink. What should I do?
- 26Where is the USB port on the machine? I can't find it on the back of the unit.
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28Can I still receive faxes or calls when the machine is switched off?
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30Configure and use the Scan Key Tool (Linux)
- 31Scan using XSane or GIMP (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I want to print using CUPS while keeping SELinux enabled. (Linux)
- 34The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 35How do I set up a group for broadcasting faxes?
- 36Scan a document in Mac OS X 10.7.
- 37Where can I find the serial number for my unit?
- 38What is Multi-Function Link Pro Suite?
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 42Command List of brscan. (Linux)
- 43Uninstall printer drivers (Linux)
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45How to identify your Operating System (OS).
- 46Change the printer driver settings (Windows/macOS)
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48Can I print using only the black ink cartridge when the Color cartridges have run out?
- 49I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".