FAQs & Troubleshooting
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296 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2One or more of my colors are not printing (blank). What can I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Scan and save a document in PDF format (Scan to File)
- 10When I print, the pages are smudged with ink. What should I do?
- 11The printer status is Offline or Paused.
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 14The edge of glossy paper is smudged.
- 15Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18How to identify your Operating System (OS).
- 19Discover the MAC address of the Brother network card
- 20How do I factory reset the print server?
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Pre-Required Procedures (Linux)
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31How do I know the current network configuration?
- 32Cannot print after a Windows 10 update (June 2020)
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36How do I set a password on my Brother network card?
- 37Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 38Which E-mail packages are compatible with ControlCenter3?
- 39I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 40I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42Can I still receive faxes or calls when the machine is switched off?
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.