FAQs & Troubleshooting
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289 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load envelopes, labels, or thick paper into the manual feed slot.
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4Load paper.
- 5"Paper Jam Rear" error appears on the LCD. What should I do?
- 6Can I print using the IPP protocol on Windows XP?
- 7How do I clear vertical lines or streaks that appear in the copies I made?
- 8Delete print jobs from the print queue.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12The printer status is Offline or Paused.
- 13The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 14How do I factory reset the print server?
- 15What is the BRAdmin Professional software used for?
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Scan and save a document in PDF format (Scan to File)
- 19I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 20How can I improve poor print quality ?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24How can I change the print resolution?
- 25How can I clear the "Scanner Locked" error message?
- 26How to identify your Operating System (OS).
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28I cannot print from my computer via network. (For Macintosh)
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30I can print but cannot scan via network. (For Windows)
- 31The paper is skewed when it's printed.
- 32Does NC-2200w work with Windows Vista?
- 33"Paper Jam Tray" error appears on the LCD. What should I do?
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 36Replace the drum unit.
- 37What can happen if the wrong paper is used in your machine.
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40I'm using Macintosh®. What are the settings in the Scanner window used for?
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42Replace the toner cartridge
- 43Change the quality of the faxes I send (Fax Resolution).
- 44I cannot print from my computer via USB.
- 45I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 47I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 48Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 49How do I check if the MFC has faxes in its memory?
- 50"Paper Jam Inside" error appears on the LCD. What should I do?