FAQs & Troubleshooting
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291 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3Scan and save a document in PDF format (Scan to File)
- 4Does NC-2200w work with Windows Vista?
- 5What driver package format is supported by my Linux distribution?
- 6Pre-Required Procedures (Linux)
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10How do I load legal size paper in the paper tray?
- 11How do I clean white or black spots on printed documents?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 14How can I improve poor print quality ?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Load envelopes, labels, or thick paper into the manual feed slot.
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21How do I check if the MFC has faxes in its memory?
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31"Paper Jam Rear" error appears on the LCD. What should I do?
- 32"Paper Jam Tray" error appears on the LCD. What should I do?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35What is Distinctive Ring and how do I program it?
- 36How do I know the current network configuration?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Protect your Brother machine against unauthorised access over the network
- 39Change the printer driver settings (Windows/macOS)
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 44My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 45Can I reduce the size of a received fax on this machine?
- 46I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 47What is the BRAdmin Professional software used for?
- 48How do I know the current network configuration?
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.