FAQs & Troubleshooting
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293 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3Scan and save a document in PDF format (Scan to File)
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5How do I load paper?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How many times will my Brother machine automatically redial a number?
- 8I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Protect your Brother machine against unauthorised access over the network
- 13Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 14Configure a cover page for PC-FAX.
- 15I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 16I'm using Macintosh. What is the PreScan option used for?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18What driver package format is supported by my Linux distribution?
- 19Cannot print after a Windows 10 update (June 2020)
- 20I cannot scan when using SELinux (Security-Enhanced Linux)
- 21Uninstall printer drivers (Linux)
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25The printer status is Offline or Paused.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28Can I use voice mail on the same line as my Brother machine?
- 29Is my Brother machine compatible with Windows Vista?
- 30I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 31Which E-mail packages are compatible with ControlCenter3?
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 34When I print, the pages are smudged with ink. What should I do?
- 35Why doesn't the machine answer when receiving a call?
- 36Can I confirm that the FAX was sent correctly?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 39I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43Send a fax using PC-FAX with LPD/LPRng (Linux)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46Delete print jobs from the print queue.
- 47Can I use AirPrint with my Brother machine?
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50Send a fax