FAQs & Troubleshooting
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284 Results
- 1Can I still receive faxes or calls when the machine is switched off?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Why can't I print when an ink cartridge is empty?
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11I can print but cannot scan via network. (For Windows)
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Open the Control Panel (For Windows)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28Scan an image and insert it in a Windows XP application
- 29When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 30How do I re-install the drivers?
- 31I'm using Macintosh. What is the PreScan option used for?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Pre-Required Procedures (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37Discover the MAC address of the Brother network card
- 38Scan and save a document in PDF format (Scan to File)
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 43One or more of my colors are not printing (blank). What can I do?
- 44How do I store received faxes into memory? (Fax Storage)
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 49How do I factory reset the print server?
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)