FAQs & Troubleshooting
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MFC-5860CN
284 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
How do I load 10 x 15 Glossy paper into my machine?
4.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
5.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
6.
Can I print from or scan to Android™ Smartphone?
7.
I cannot install Brother drivers on Debian 10 or later (Linux)
8.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
9.
What driver package format is supported by my Linux distribution?
10.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
11.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
12.
One or more of my colors are not printing (blank). What can I do?
13.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
14.
How do I know which side up my photo paper should be in the tray?
15.
The printer status is Offline or Paused.
16.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
17.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
18.
Pre-Required Procedures (Linux)
19.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
20.
When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
21.
Why doesn't the machine answer when receiving a call?
22.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
23.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
24.
Delete print jobs from the print queue.
25.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
26.
Scan and save a document in PDF format (Scan to File)
27.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
28.
ControlCenter3 displays a blank screen at startup (Windows)
29.
Locate files scanned with ControlCenter3 (For Windows)
30.
Change the printer driver settings (Windows/macOS)