FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Load paper in the paper tray
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6How do I know which side up my photo paper should be in the tray?
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Can I print from or scan to Android™ Smartphone?
- 9Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 10Change the printer driver settings (Windows/macOS)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Pre-Required Procedures (Linux)
- 14Scan and save a document in PDF format (Scan to File)
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16When I print, the pages are smudged with ink. What should I do?
- 17Paper Jam
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 20What is Brother iPrint&Scan?
- 21My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 22Can I transfer faxes to the PC when my machine has a mechanical problem?
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Large characters are printed incorrectly. (Linux)
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Can I use AirPrint with my Brother machine?
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 34One or more of my colors are not printing (blank). What can I do?
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37Replace Ink
- 38How do I load envelopes into my machine?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Print command (LPR) (Linux)
- 42Use the Network Connection Repair Tool (Windows)
- 43Open the Control Panel (For Windows)
- 44I cannot make borderless prints.
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49When I make a copy the image or text is cut off.
- 50Print using only the black ink cartridge when the Color cartridges have run out.