FAQs & Troubleshooting
![]() |
Popular |
320 Results
- 1Load paper in the paper tray
- 2Replace Ink
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5Pre-Required Procedures (Linux)
- 6Scan and save a document in PDF format (Scan to File)
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9How do I know which side up my photo paper should be in the tray?
- 10What is Brother iPrint&Scan?
- 11My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Scan from the Brother iPrint&Scan application using Windows Phone.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Can I print from or scan to Android™ Smartphone?
- 16I am asked to enter a password when starting the Remote Setup application. What is the password?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21How to identify your Operating System (OS).
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Locate files scanned with ControlCenter3 (For Windows)
- 27Can I use voice mail on the same line as my Brother machine?
- 28Paper Jam
- 29Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Configure a cover page for PC-FAX.
- 33Where can I get FaceFilter Studio and what can I do with this application?
- 34Can I confirm that the FAX was sent correctly?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36What driver package format is supported by my Linux distribution?
- 37Send a fax using PC-FAX with LPD/LPRng (Linux)
- 38Open the Control Panel (For Windows)
- 39When I print, the pages are smudged with ink. What should I do?
- 40How do I load envelopes into my machine?
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 43What is Distinctive Ring and how do I program it?
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45Why is it necessary for my machine to go through regular cleaning cycles?
- 46Scan a document from a Windows Vista application
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Configure the Scan to Email Feature (Linux)
- 49I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 50I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)