FAQs & Troubleshooting
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338 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2What is Brother iPrint&Scan?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6One or more of my colors are not printing (blank). What can I do?
- 7What driver package format is supported by my Linux distribution?
- 8Paper Jam
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Set up your Brother machine on a wireless network.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15ControlCenter3 displays a blank screen at startup (Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24I cannot send a fax using PC-FAX (Windows 10)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35The edge of glossy paper is smudged.
- 36Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Replace Ink
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 45Can I use AirPrint with my Brother machine?
- 46How to identify your Operating System (OS).
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Stop my Brother machine from automatically redialing a number.
- 49Which E-mail packages are compatible with ControlCenter3?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?