FAQs & Troubleshooting
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151 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3I'm using Macintosh. What is the PreScan option used for?
- 4Delete print jobs from the print queue.
- 5The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 6Can I confirm that the FAX was sent correctly?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10I cannot scan via USB. (Mac OS X)
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14How do I replace the Ink Cartridge?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 18Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 22Uninstall the drivers. (Mac OS X 10.5)
- 23Is there any way to view how much ink is remaining?
- 24I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 25How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 26The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28How to identify your Operating System (OS).
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30Do I need a telephone line to send and receive faxes with my Brother machine?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 32I cannot print from my computer via USB.
- 33The printer status is Offline or Paused.
- 34My machine does regular cleaning cycles in the night. How can I correct this?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 38Can I print a report that will show a listing of faxes I sent and received?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 40How can I re-install the drivers?
- 41How can I clear the "CHECK CARTRIDGE" error message?
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43Why doesn't the machine answer when receiving a call?
- 44What does "COMM.ERROR" on the LCD display mean?
- 45I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47What is Multi-Function Link Pro Suite?
- 48Why can't I print when an ink cartridge is empty?
- 49When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)