FAQs & Troubleshooting
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151 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13Delete print jobs from the print queue.
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17When trying to print from Mac OS® X the print queue is stopped.
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Can I print from or scan to Android™ Smartphone?
- 20How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23Functions supported in the Windows 7 built-in drivers
- 24What is Distinctive Ring and how do I program it?
- 25Can I reduce the size of a received fax on this machine?
- 26Why can't I print when an ink cartridge is empty?
- 27My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Cannot print after a Windows 10 update (June 2020)
- 30How to identify your Operating System (OS).
- 31What is the Network Shared printing?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 35I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 36Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38How do I replace the Ink Cartridge?
- 39My FAX/MFC will not Dial. Why?
- 40I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42I cannot print from my computer via USB.
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44The printer status is Offline or Paused.
- 45Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46Is my Brother machine compatible with third party print servers?
- 47I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 48When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50Is there any way to reduce Ink consumption?