FAQs & Troubleshooting
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- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3One or more of my colors are not printing (blank). What can I do?
- 4I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7The printer status is Offline or Paused.
- 8Scan and save a document in PDF format (Scan to File)
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 13I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16Delete print jobs from the print queue.
- 17My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19Can I set my Brother machine to forward the faxes I receive to another location?
- 20I am having issues with the paper feed. What can I do?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22What driver package format is supported by my Linux distribution?
- 23Cannot print after a Windows 10 update (June 2020)
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26How do I clear Machine Error 46?
- 27When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Does NC-2200w work with Windows Vista?
- 33Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35Can I reduce the size of a received fax on this machine?
- 36What is the BRAdmin Professional software used for?
- 37I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 38How do I know the current network configuration?
- 39I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 40The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42Verify if the Brother machine has a dial tone
- 43I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 45The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.