FAQs & Troubleshooting
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116 Results
- 1The printing position of small label is incorrect.
- 2How to connect the printer to your computer
- 3Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 4Using the CommTool (for Windows)
- 5How to load the Ribbon
- 6How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 7The label is skipped when printing.
- 8How to install the Windows driver via Wi-Fi®/ wired network
- 9How to skip the AUTO.BAS program only one time by directly operating the printer
- 10How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 11How to load the Media
- 12When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 13The left or right side of the label is not printed correctly.
- 14The printed label is wrinkled.
- 15How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16How to adjust the cut position (For Windows)
- 17How to add a new stock from the Seagull driver
- 18How to execute the printer configuration (Self-test) to debug
- 19How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 20How to transfer the print programs or templates using FBPL commands
- 21I cannot install the Windows driver.
- 22The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 23How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 24How to update firmware to all printers on the same subnet at the same time
- 25How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 26Enable or disable Bluetooth Low Energy (BLE)
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28How to change the printer code page
- 29Printing is not possible.
- 30I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 31How to set the Direct Thermal or Thermal Transfer Print Methods
- 32How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 33Printing the printer configuration (Self-test)
- 34The print quality is poor.
- 35The power indicator does not light.
- 36How to install the Windows driver via Bluetooth®
- 37The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 38The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 39The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How do I reset Wi-Fi® setting?
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44How to open the Devices and Printers window
- 45How to get Bluetooth MAC Address with the CommTool (for Windows)
- 46How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 47I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 48How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 49Printed barcodes cannot be read.
- 50How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)