FAQs & Troubleshooting
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122 Results
- 1Condensation
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The color of your printouts is not what you expected
- 5Paper is Jammed Inside the Machine
- 6Protect your Brother machine against unauthorised access over the network
- 7Discover the MAC address of the Brother network card
- 8Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 9What is the default password for my BRAdmin or Web Based Management?
- 10Install the optional lower tray
- 11Print the Network Configuration Report
- 12I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 13Use Universal Print (Windows)
- 14Important points you need to confirm before configuring your Brother machine for a wireless network.
- 15The printer status is Offline or Paused.
- 16Replace the Waste Toner Box
- 17Replace the Drum Unit
- 18Replace the Toner Cartridge
- 19I cannot print full-page photos or images using Email Print.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Cannot print after a Windows 10 update (June 2020)
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 25Control Printer Driver settings (only available for Windows)
- 26Enable the Brother machine's network interface.
- 27Check the firmware version.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29How to identify your Operating System (OS).
- 30Print the WLAN report
- 31Change the printer driver settings (Windows)
- 32Cannot Print ##
- 33Cartridge Error
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35Correct the Color Printing
- 36Drum !
- 37Toner scatter or toner stain
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39Reset the Network Settings to the Factory Settings
- 40I cannot connect my machine to a Windows 11 computer via USB.
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42When I print images, the quality is not good (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46Update the Driver or Firmware for your Brother machine
- 47I get a TS error when trying to print on a wireless network.
- 48What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 49Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 50Open the Control Panel (For Windows)