FAQs & Troubleshooting
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122 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3Replace the Toner Cartridge
- 4Paper is Jammed in the Back of the Machine
- 5Install the Brother Mobile Connect application (for mobile device)
- 6I cannot print on a wireless (Wi-Fi) network (Windows)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10Replace the Waste Toner Box
- 11Paper is Jammed in the 2-sided Tray
- 12Paper is Jammed Inside the Machine
- 13Use Universal Print (Windows)
- 14What is the default password for my Brother machine?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Add your Brother machine with AirPrint (macOS)
- 20I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Adjust color settings by using the custom setting in the printer driver (Windows only)
- 25The printer status is Offline or Paused.
- 26Toner Low
- 27Install the Mailbox.
- 28Replace the Drum Unit
- 29Cannot print after a Windows 10 update (June 2020)
- 30Enable the Brother machine's network interface.
- 31Drum !
- 32Print the Network Configuration Report
- 33Media Type Mismatch or Media Mismatch
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37Access Web Based Management
- 38Protect your Brother machine against unauthorised access over the network
- 39How to identify your Operating System (OS).
- 40Discover the MAC address of the Brother network card
- 41I cannot print from my computer via USB.
- 42Toner Error
- 43Cannot Print ##
- 44What is the default password for my BRAdmin or Web Based Management?
- 45Unusable Device
- 46I cannot print full-page photos or images using Email Print.
- 47Delete print jobs from the print queue.
- 48Change the printer driver settings (Windows)
- 49Reset the Network Settings to the Factory Settings
- 50Wireless setup is requesting a WPS PIN to complete the setup