FAQs & Troubleshooting
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125 Results
- 1The printer status is Offline or Paused.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Replace the Drum Unit
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Replace the Waste Toner Box
- 7Replace the Toner Cartridge
- 8Paper is Jammed in the 2-sided Tray
- 9Toner Low
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Paper is Jammed in the Back of the Machine
- 12Paper is Jammed Inside the Machine
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Install the Brother Mobile Connect application (for mobile device)
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 16Unusable Device
- 17Cooling Down
- 18Too Many Trays
- 19Cannot Print ##
- 20What is the default password for my BRAdmin or Web Based Management?
- 21Reset the Network Settings to the Factory Settings
- 22What is the recommended paper?
- 23Adjust color settings by using the custom setting in the printer driver (Windows only)
- 24Cartridge Error
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26Print the Network Configuration Report
- 27What is the default password for my Brother machine?
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30Enable the Brother machine's network interface.
- 31Delete print jobs from the print queue.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Change the printer driver settings (Windows)
- 34No Toner
- 35Drum !
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Tray 2 Error / Tray 3 Error / Tray 4 Error
- 40Out of Memory / Print Data Full
- 41Use Universal Print (Mac)
- 42Add your Brother machine with AirPrint (macOS)
- 43Check the remaining ink or toner level (Linux)
- 44Wrong Toner Cartridge
- 45Update the Driver or Firmware for your Brother machine
- 46Access Web Based Management
- 47Media Type Mismatch or Media Mismatch
- 48Protect your Brother machine against unauthorised access over the network
- 49Toner Error
- 50Storage Full
