FAQs & Troubleshooting
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159 Results
- 1Cover is Open
- 2Manual Feed
- 3Jam MP Tray
- 4What is the recommended paper?
- 5Replace Fuser
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Fuser Error or Self-Diagnostic
- 8No Paper
- 9Smudges on printed pages (Poor fixing)
- 10Envelope creases
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Change the printer driver settings (Windows/macOS)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17Curled or wavy
- 18Wrinkles or creases
- 19What do the LED indications mean?
- 20What can happen if the wrong paper is used in your machine.
- 21Page skewed
- 22Print both sides of paper manually (For Macintosh)
- 23Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users).
- 24All black
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can I print on transparencies e.g. for overhead projectors?
- 28Print both sides of paper or a booklet automatically
- 29TONER LOW
- 30Curled
- 31How can I change the printer settings?
- 32Printable area
- 33Hollow print
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 36Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 37Jam Duplex
- 38Lines across the page
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 41I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 42Pre-Required Procedures (Linux)
- 43A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 44Possible solutions for print quality issues
- 45Delete print jobs from the print queue.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Reduce printing noise.
- 48The print speed is slow.
- 49Can I use AirPrint with my Brother machine?
- 50How to identify your Operating System (OS).