FAQs & Troubleshooting
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159 Results
- 51Clean the drum unit
- 52Smudges on printed pages (Poor fixing)
- 53Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 54Jam Rear
- 55What driver package format is supported by my Linux distribution?
- 56Print command (cupswrapper) (Linux)
- 57I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 58A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 59I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 60I cannot save a file downloaded from the Brother support website (For Windows)
- 61Delete print jobs from the print queue.
- 62Download a file from the "Downloads" section and save it to Windows 8 computer.
- 63Can I use AirPrint with my Brother machine?
- 64I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 65When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 66The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 67Change the printer driver settings (Windows/macOS)
- 68Print Unable or Print Unable XX
- 69Duplex Disabled
- 70The printer status is Offline or Paused.
- 71Print both sides of paper or a booklet automatically
- 72My Brother machine misfeeds paper.
- 73Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users).
- 74White lines across the page
- 75Clean the corona wire
- 76When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 77Cancel print jobs using the machine's control panel.
- 78Can I buy any MICR toner?
- 79Where do I find manuals for my Brother machine?
- 80I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 81My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 82I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 83Uninstall printer drivers (Linux)
- 84Pre-Required Procedures (Linux)
- 85Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 86A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 87Supported models of Universal Printer Driver for PCL
- 88Clean the paper pick-up roller.
- 89The print speed is very slow when I use XML Paper Specification Printer Driver.
- 90In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 91Print a Printer Settings page.
- 92When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 93Black toner marks across the page
- 94Booklet Printing
- 95Print on both sides of the paper (2-sided/duplex Printing).
- 96Uninstall the Brother Software and Drivers (Windows)
- 97Hollow print
- 98I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 99I cannot install the driver when using the Driver Install Tool. (Linux)
- 100Cannot print after a Windows 10 update (June 2020)