FAQs & Troubleshooting
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139 Results
- 1Does NC-2200w work with Windows Vista?
- 2The printer status is Offline or Paused.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 6What is UPnP and SSDP?
- 7The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 12Printouts have toner specks.
- 13Uninstall the drivers. (Mac OS X 10.5)
- 14I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 15Delete print jobs from the print queue.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 19Printouts are faint.
- 20What is the printable area per page?
- 21How do I install additional memory?
- 22What is the difference between the toner cartridge and the drum unit?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The paper is skewed when it's printed.
- 27What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 28Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 29Printouts have wrinkles or creases.
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Can I print using the IPP protocol on Windows XP?
- 32What are the expected yields of the consumables?
- 33How do I install the Optional Tray Unit? - For USA and Canada
- 34How do I change the print server password?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 37I cannot print from my computer via network. (For Macintosh)
- 38Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 39What do the LED indications mean?
- 40I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 41Large characters are printed incorrectly. (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Open the Control Panel (For Windows)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47How to identify your Operating System (OS).
- 48What is the Network Shared printing?
- 49I cannot print from my computer via network. (For Windows)
- 50There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.