FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print on both sides of the paper.
- 3I want to change the paper tray and paper size settings. How do I change these things?
- 4Functions supported in the Windows 7 built-in drivers
- 5What kind of USB cable can I use?
- 6Change the printer driver settings (Windows/macOS)
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Printouts have a curl or wave.
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 11Delete print jobs from the print queue.
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How to identify your Operating System (OS).
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16What is Status Monitor and how can I turn it on?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19Printouts have wrinkles or creases.
- 20The printed letters are slanted, positioned incorrectly.
- 21I am unable to print from a client PC to a printer on a print server. (Linux)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25When printing with monochrome laser printer, the print position shifts. (Linux)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The printer prints unexpectedly or it prints garbage.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29What can happen if the wrong paper is used in your machine.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32Print on envelopes.
- 33How do I clear paper jams?
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 36The paper is skewed when it's printed.
- 37The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 38Why is the Status light (led) red and the Paper light (led) flashing?
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40Printouts (envelopes) have creases.
- 41When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 42What is the recommended paper?
- 43Replace the toner cartridge.
- 44Output sheets are completely black.
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 49None of the LEDs illuminate.
- 50Print a Printer Settings page.