FAQs & Troubleshooting
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HL-5030
134 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
3.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4.
What is the printable area per page?
5.
Install the built-in drivers (For Windows 8 and Windows 10)
6.
I cannot install Brother drivers on Debian 10 or later (Linux)
7.
Printouts (envelopes) have creases.
8.
Can I use non-Brother or third party supplies with the Brother machine?
9.
Print on both sides of the paper.
10.
What driver package format is supported by my Linux distribution?
11.
Windows 10 Support Information
12.
Delete print jobs from the print queue.
13.
How to identify your Operating System (OS).
14.
Can I print from or scan to Android™ Smartphone?
15.
The printer status is Offline or Paused.
16.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
17.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
18.
What is the recommended paper?
19.
Can I print from and scan to iPhone, iPod touch and iPad?
20.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
21.
What is Status Monitor and how can I turn it on?
22.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
23.
Printouts have a curl or wave.
24.
Uninstall printer drivers (Linux)
25.
White spots appear in areas of dense black printing.
26.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
27.
Large characters are printed incorrectly. (Linux)
28.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
29.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
30.
The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?