FAQs & Troubleshooting
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216 Results
- 104/16/2025I cannot print from my computer via USB.
- 204/16/2025I cannot print from my computer via network. (For Macintosh)
- 302/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 401/07/2025Faint
- 512/13/2024How to identify your Operating System (OS).
- 610/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 710/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 808/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 906/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1006/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1106/01/2023Delete print jobs from the print queue.
- 1205/11/2023Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 1303/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1403/27/2023Change the printer driver settings (Windows/macOS)
- 1503/27/2023The printer status is Offline or Paused.
- 1603/24/2023Open the Status Monitor
- 1703/17/2023The printer prints unexpectedly or it prints garbage data.
- 1803/15/2023"Offline" appears on the Status Monitor.
- 1902/28/2023Verify the Brother machine connected to the Wired Network (For Windows)
- 2002/15/2023Verify the Brother machine connected to the Wireless Network (For Windows)
- 2102/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2202/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2302/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2412/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2512/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2612/13/2022Curl or wavy
- 2712/13/2022Turn the Toner Save Mode on or off.
- 2811/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2911/07/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3010/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3110/24/2022What is the default node name of the Brother Print Server?
- 3210/12/2022Can I print from DOS applications?
- 3308/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3408/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3507/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 3606/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3706/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3805/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3904/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4004/20/2022Uninstall the Brother Software and Drivers (Windows)
- 4104/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4204/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4303/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 4403/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4503/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4611/10/2021Open the Control Panel (For Windows)
- 4710/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4803/19/2021I get a TS error when trying to print on a wireless network.
- 4903/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5002/15/2021Set up my Brother machine's automatic 2-sided(duplex) or booklet print.