FAQs & Troubleshooting
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138 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2Replace the toner cartridge
- 3What do the LED indications mean?
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 5How to identify your Operating System (OS).
- 6"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 7Delete print jobs from the print queue.
- 8Replace the drum unit.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The printer prints unexpectedly or it prints garbage.
- 11What kind of paper can I use?
- 12How can I clean the inside of the printer?
- 13What are the expected yields of the consumables?
- 14How do I clear paper jams?
- 15My Printer starts warming up in Sleep mode. What can I do?
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The paper is skewed when it's printed.
- 22I am using Windows. When I print a document, the printed page is blank. What should I do?
- 23Can I check the remaining life of the printer's drum unit?
- 24Can I check the remaining life of the printer's toner cartridge?
- 25The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 26Printouts have a curl or wave.
- 27What is the printable area per page?
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29Print command (LPR) (Linux)
- 30I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 37Pre-Required Procedures (Linux)
- 38Open the Status Monitor
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Can I use AirPrint with my Brother machine?
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44Can I print from or scan to Android™ Smartphone?
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 46The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 47Black toner marks appear across the page.
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Printouts are with gray background.
- 50What can happen if the wrong paper is used in your machine.