FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3Delete print jobs from the print queue.
- 4How to identify your Operating System (OS).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6The printer status is Offline or Paused.
- 7When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 8What is the printable area per page?
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Can I print from or scan to Android™ Smartphone?
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13The printer does not feed paper from the manual feed slot.
- 14Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 15What do the LED indications mean?
- 16What driver package format is supported by my Linux distribution?
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 18How do I print a Test page?
- 19The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 20Drum Life End Soon
- 21What kind of paper can I use?
- 22Printouts have wrinkles or creases.
- 23Replace the drum unit.
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 25The printed letters are slanted, positioned incorrectly.
- 26When printing with monochrome laser printer, the print position shifts. (Linux)
- 27I cannot print from my computer via network. (For Macintosh)
- 28When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 29Print a Printer Settings page.
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31Can I buy any MICR toner?
- 32How do I clear paper jams?
- 33Print command (cupswrapper) (Linux)
- 34Pre-Required Procedures (Linux)
- 35Check the firmware version.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37The paper is skewed when it's printed.
- 38The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 39The printer prints unexpectedly or it prints garbage.
- 40How can I change the printer settings?
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42Printouts have a curl or wave.
- 43White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 44What can happen if the wrong paper is used in your machine.
- 45What are the expected yields of the consumables?
- 46How can I activate/deactivate the Toner Save Mode?
- 47White spots appear in areas of dense black printing.
- 48Vertical black lines appear on the printout.
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)