FAQs & Troubleshooting
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196 Results
- 1Replace Toner
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3Replace Drum
- 4I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 5Curled or wavy
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7How to identify your Operating System (OS).
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Curled
- 10Jam Rear
- 11Jam Inside
- 12Faint
- 13How do I know which receive mode to select?
- 14What can happen if the wrong paper is used in your machine.
- 15Turn the Toner Save mode on or off
- 16How do I make my faxed documents lighter or darker? (Fax Contrast)
- 17Lines across the page
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Can I print from or scan to Android™ Smartphone?
- 20TONER ENDED
- 21Page skewed
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Black toner marks across the page
- 24White lines across the page
- 25Ghost
- 26What driver package format is supported by my Linux distribution?
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Can I use AirPrint with my Brother machine?
- 29My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 30Manual Feed
- 31Toner Low or Prepare New Toner Cartridge
- 32Envelope creases
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Delete print jobs from the print queue.
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Size mismatch
- 38Poor fixing
- 39Toner specks
- 40JAM TRAY
- 41Wrinkles or creases
- 42White lines down the page
- 43Gray background
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45Set up a Group for Broadcasting faxes.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Change or delete an existing One Touch or Speed Dial number.
- 50Drum Stop