FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 3The printer status is Offline or Paused.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8When I print, the pages are smudged with ink. What should I do?
- 9Can I set my Brother machine to forward the faxes I receive to another location?
- 10Where is the USB port on the machine? I can't find it on the back of the unit.
- 11How do I print on an envelope?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Cannot print after a Windows 10 update (June 2020)
- 14Delete print jobs from the print queue.
- 15How to identify your Operating System (OS).
- 16I am having issues with the paper feed. What can I do?
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18One or more of my colors are not printing (blank). What can I do?
- 19Can I confirm that the FAX was sent correctly?
- 20I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22The edge of glossy paper is smudged.
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 29Why can't I print when an ink cartridge is empty?
- 30How do I adjust the number of times my Brother machine rings before it answers?
- 31Can I print using only the black ink cartridge when the Color cartridges have run out?
- 32What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 33What is the BRAdmin Professional software used for?
- 34What driver package format is supported by my Linux distribution?
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Why doesn't the machine answer when receiving a call?
- 37Can I reduce the size of a received fax on this machine?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41Pre-Required Procedures (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49Can I still receive faxes or calls when the machine is switched off?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?