FAQs & Troubleshooting
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FAX-1940CN
182 Results
1.
When I print, the pages are smudged with ink. What should I do?
2.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
3.
How do I adjust the number of times my Brother machine rings before it answers?
4.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
5.
I cannot install Brother drivers on Debian 10 or later (Linux)
6.
I cannot save a file downloaded from the Brother support website (For Windows)
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
How can I clear the "INK EMPTY" message?
9.
Why doesn't the machine answer when receiving a call?
10.
Why can't I print when an ink cartridge is empty?
11.
Do I need a telephone line to send and receive faxes with my Brother machine?
12.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
13.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
14.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
15.
Verify if the Brother machine has a dial tone
16.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
17.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
18.
Can I reduce the size of a received fax on this machine?
19.
Discover the MAC address of the Brother network card
20.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
21.
Configure and use PC-FAX (CUPS) (Linux)
22.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
23.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
24.
Can I print from or scan to Android™ Smartphone?
25.
How do I clear Machine Error 46?
26.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
27.
When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
28.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
29.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
30.
Clear the paper jam or printer jam.