FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 3How to identify your Operating System (OS).
- 4Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 5The scan speed is too slow.
- 6Cannot find the scanner (Error Code 2019: Initialization Failed)
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Paper suitable for scanning
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Uninstall the Button Manager (Windows).
- 13Check the firmware version.
- 14Duplex scanning cannot be performed.
- 15Change the image settings. (Using DSmobileCapture)
- 16My computer does not recognize the scanner when it is connected via the USB cable.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Calibrate your scanner.
- 19What driver package format is supported by my Linux distribution?
- 20Operation system return error
- 21Calibration failed. Please reboot the machine.
- 22My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 23Uninstall the scanner driver (Windows).
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Pre-Required Procedures (Linux)
- 26Install PaperPort™ 12SE onto Windows 10.
- 27Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 28Loading the Carrier Sheet.
- 29When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 30My scanner is connected but it will not feed my document or do anything else.
- 31Uninstall the scanner drivers (OS X 10.10 or greater).
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33Clean the inside of the machine.
- 34Install Presto!® BizCard® onto Windows 10.
- 35Change the paper settings. (Using DSmobileCapture)
- 36My scanner gets warm.
- 37My scanner does not turn on.
- 38I do not have or lost the black and white calibration sheet.
- 39Configure the Scan to Email Feature (Linux)
- 40The scanned documents are put into the incorrect order. (macOS)
- 41The file size is too large.
- 42I cannot install the scanner drivers.
- 43Driver busy
- 44Uninstall Scan-key-tool. (Linux)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 47I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 48Bleed-through is seen in the scanned image.
- 49OCR feature does not work.
- 50Colors in the scanned image are dark.