FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3Duplex scanning cannot be performed.
- 4Paper suitable for scanning
- 5I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 6Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 7Change the image settings. (Using DSmobileCapture)
- 8Operation system return error
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 11Uninstall the scanner drivers (OS X 10.10 or greater).
- 12What driver package format is supported by my Linux distribution?
- 13Change the paper settings. (Using DSmobileCapture)
- 14OCR feature does not work.
- 15The scan speed is too slow.
- 16My scanner does not turn on.
- 17I do not have or lost the black and white calibration sheet.
- 18Command List of brscan. (Linux)
- 19Pre-Required Procedures (Linux)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 22Scan a document longer than 35.6 cm (14 inches).
- 23Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 24I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 25My scanner gets warm.
- 26Calibrate your scanner.
- 27My scanner is connected but it will not feed my document or do anything else.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Scan using XSane or GIMP (Linux)
- 30The scanned documents are put into the incorrect order. (macOS)
- 31Important points for specifying the scan area (Linux)
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33I cannot install the scanner drivers.
- 34The scanned image is skewed.
- 35Calibration failed. Please reboot the machine.
- 36The cover of the manual document feeder is open.
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Configure the Scan to Email Feature (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40Install PaperPort™ 12SE onto Windows 10.
- 41Check the firmware version.
- 42The file size is too large.
- 43Loading the Carrier Sheet.
- 44My scanned image is missing.
- 45My computer does not recognize the scanner when it is connected via the USB cable.
- 46Can I print from or scan to Android™ Smartphone?
- 47A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 48Delete a network scanner entry. (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)