FAQs & Troubleshooting
Popular |
63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3How to identify your Operating System (OS).
- 4Change the paper settings. (Using DSmobileCapture)
- 5Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 6I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 7Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 8I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 9Duplex scanning cannot be performed.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 13Loading the Carrier Sheet.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Calibrate your scanner.
- 16Delete a network scanner entry. (Linux)
- 17Pre-Required Procedures (Linux)
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20OCR feature does not work.
- 21I do not have or lost the black and white calibration sheet.
- 22My scanner is connected but it will not feed my document or do anything else.
- 23Can I print from or scan to Android™ Smartphone?
- 24The scanned documents are put into the incorrect order. (macOS)
- 25Check the firmware version.
- 26Scan a document longer than 35.6 cm (14 inches).
- 27The scan speed is too slow.
- 28My scanned image is missing.
- 29Operation system return error
- 30Paper suitable for scanning
- 31When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 34Uninstall the scanner drivers (OS X 10.10 or greater).
- 35Clean the inside of the machine.
- 36Configure the Scan to Email Feature (Linux)
- 37Uninstall the scanner driver. (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Windows 10 Support Information
- 41I cannot install the scanner drivers.
- 42Calibration failed. Please reboot the machine.
- 43Uninstall the scanner driver (Windows).
- 44Scan using XSane or GIMP (Linux)
- 45Command List of brscan. (Linux)
- 46Install PaperPort™ 12SE onto Windows 10.
- 47Install Presto!® BizCard® onto Windows 10.
- 48Uninstall the Button Manager (Windows).
- 49Change the image settings. (Using DSmobileCapture)
- 50Bleed-through is seen in the scanned image.