FAQs & Troubleshooting
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283 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Brother iPrint&Scan cannot find my Brother machine (macOS)
- 4Reset Your Brother Machine
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8(Video) Replace the Toner Cartridge
- 9What is Brother iPrint&Scan?
- 10The printer status is Offline or Paused.
- 11(Video) Unpack your Brother machine
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13Paper is Jammed Inside the Machine
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 16Replace the Drum Unit
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Replace the Waste Toner Box
- 19Paper is Jammed underneath the Paper Tray
- 20Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22(Video) Connect telephone line and power cords
- 23Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 24Adjust color settings by using the custom setting in the printer driver
- 25Set up your Brother machine on a wireless network.
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Scan Using Secure Function Lock 3.0
- 29Set up a Scan to SharePoint® Profile
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31How to identify your Operating System (OS).
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Reset the Network Settings to the Factory Settings
- 35Reset the Drum Counter
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37(Video) Set up your Brother machine
- 38The color of your printouts is not what you expected
- 39Replace the Belt Unit
- 40Curled or wavy
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Calibrate Color Output
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 44Print as a Poster (Windows)
- 45I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 46I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 47What is the recommended paper?
- 48White spots
- 49Add your Brother machine with AirPrint (macOS)
- 50What driver package format is supported by my Linux distribution?