FAQs & Troubleshooting
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226 Results
- 105/16/2023I cannot print from my computer via USB.
- 205/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 304/20/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 404/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 504/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 604/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 703/27/2023"Offline" appears on the Status Monitor.
- 803/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 903/27/2023Change the printer driver settings (Windows/macOS)
- 1003/27/2023The printer status is Offline or Paused.
- 1103/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1203/17/2023I can print but cannot scan via network. (For Windows)
- 1303/17/2023Open the "Scanners and Cameras" and Properties.
- 1402/15/2023Delete print jobs from the print queue.
- 1502/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1602/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 1702/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 1802/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1902/14/2023Scan a document in Windows 8 and Windows 10.
- 2002/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2112/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2212/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2312/19/2022Toner Low or Prepare New Toner Cartridge
- 2412/13/2022How to identify your Operating System (OS).
- 2510/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 2609/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2709/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2809/26/2022Scan a document into PaperPort™ using the TWAIN driver
- 2909/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3009/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 3108/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3208/22/2022Configure the Scan to Email Feature (Linux)
- 3308/10/2022(Video) Replace Toner
- 3408/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3507/28/2022Update the Driver or Firmware for your Brother machine
- 3607/26/2022Configure and use the Scan Key Tool (Linux)
- 3707/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 3806/30/2022I can print but cannot scan via network. (For Mac)
- 3906/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4005/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4104/27/2022Uninstall the drivers. (Mac OS X 10.6 or greater)
- 4204/20/2022Uninstall the Brother Software and Drivers (Windows)
- 4304/18/2022I cannot print using my Brother machine on a wireless network (Mac)
- 4404/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4504/13/2022Print both sides of paper or a booklet automatically
- 4604/13/2022Turn the Toner Save Mode on or off.
- 4704/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4804/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4904/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5003/24/2022I cannot find some option in the Printing preferences. (For Windows)