FAQs & Troubleshooting
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228 Results
- 1(Video) Load A4/Letter paper
- 2Print both sides of paper or a booklet automatically
- 3I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 4Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 5(Video) Replace Toner
- 6Load paper in the paper tray
- 7The printer status is Offline or Paused.
- 8Replace Drum
- 9Set up your Brother machine on a wireless network.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11What is Brother iPrint&Scan?
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13Connect your Brother machine to your mobile device via a wireless router or access point.
- 14How to identify your Operating System (OS).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Print on envelopes, labels, or thick paper from the manual feed slot.
- 18(Video) Unpack your Brother machine
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Jam Rear (With Video Instructions)
- 22Jam Inside (With Video Instructions)
- 23Add your Brother machine with AirPrint (macOS)
- 24My Brother machine could not be found over the network when I installed drivers on my PC.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27Configure the Scan to Email Feature (Linux)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Manual Feed
- 35Curled or wavy
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 38I can print but cannot scan via network. (For Windows)
- 39Copy on Both Sides of the Paper (2-sided Copy)
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Clean the drum unit
- 42White spots or black spots at 94 mm (3.7 in.) intervals
- 43White lines across the page
- 44What is the recommended paper?
- 45Ghost
- 46What driver package format is supported by my Linux distribution?
- 47(Video) Set up your Brother machine
- 48(Video) Connect telephone line and power cords
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50Print the WLAN report