Paper Jam

Scan a document using Brother iPrint&Scan. (macOS only)

I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)

I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)

"ControlCenter needs to be updated." - macOS 10.15 Catalina

Can I use my Brother printer with a 64 bit Linux distribution? (Linux)

I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)

Uninstall the drivers. (Mac OS X 10.6 - macOS 12)

I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)

I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)

Delete print jobs from the print queue.

I cannot print from my computer via USB.

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

"Offline" appears on the Status Monitor.

Change the printer driver settings (Windows/macOS)

The printer status is Offline or Paused.

Open the Status Monitor

Open the "Scanners and Cameras" and Properties.

Install the built-in drivers (For Windows 8 and Windows 10)

Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)

When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.

Cannot Detect Ink Volume

Ink Absorber NearFull / InkBox NearFull / Absorber NearFull

Can third party ink be used to refill the ink cartridges?

How to identify your Operating System (OS).

Is there a way to view how much ink is remaining?

When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".

After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.

I cannot install the Linux printer driver in Fedora 33 or later. (Linux)

Configure the Scan to Email Feature (Linux)

I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)

Configure and use the Scan Key Tool (Linux)

I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)

I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)

Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.

My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

Uninstall the Brother Software and Drivers (Windows)

I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.

How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)

Check the kind of scanner driver installed by connecting the USB/ Parallel cable.

Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.

I cannot find some option in the Printing preferences. (For Windows)

I cannot save a file downloaded from the Brother support website (For Windows)

I cannot install the driver when using the Driver Install Tool. (Linux)

Open the Control Panel (For Windows)

I cannot install Brother drivers on Debian 10 or later (Linux)

Low Temperature

Scan a document in OS X 10.8/macOS 10.12 - 10.15.

Replace Ink