FAQs & Troubleshooting
Popular |
182 Results
- 1Replace Ink
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Paper Jam
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Cannot Detect
- 7Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 8Improve poor print quality.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Load paper in the paper tray
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12How to identify your Operating System (OS).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15I cannot print from my computer via USB.
- 16Unable to Print XX
- 17Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 18Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Unable to Scan AX
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Is my Brother machine compatible with Windows Vista?
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24Install Starter Ink
- 25Can I print from or scan to Android™ Smartphone?
- 26Load envelopes
- 27Change the printer driver settings (Windows/macOS)
- 28The printer status is Offline or Paused.
- 29One or more of my colors are not printing (blank).
- 30Glossy Paper does not feed correctly.
- 31What is the recommended paper?
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33The scanner cover support has come off. (With Video Instructions)
- 34After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 35Wrong Ink Color
- 36I cannot make borderless prints.
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Unable to Print 5X
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40No Ink Cartridge
- 41Ink Low
- 42Cover is Open
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45Where is the USB port on the machine?
- 46Out of Memory
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)