FAQs & Troubleshooting
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297 Results
- 1Duplex (two-sided) scan
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6What is Brother iPrint&Scan?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Can I print from or scan to Android™ Smartphone?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10How do I replace the waste toner box?
- 11How do I install additional memory?
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Tips for copy/scanning and preventing document jams
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16Printouts have wrinkles.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24What driver package format is supported by my Linux distribution?
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 27The printer status is Offline or Paused.
- 28How do I clear the message "Document Jam" from the LCD display?
- 29Replace the drum unit.
- 30Adjust color settings by using the custom setting in the printer driver
- 31How do I turn off/on the Toner Save Mode?
- 32Protect your Brother machine against unauthorised access over the network
- 33Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 34I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 35I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 36How do I replace the belt unit?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41Delete print jobs from the print queue.
- 42Change the printer driver settings (Windows/macOS)
- 43I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Scan and save a document in PDF format (Scan to File)
- 46Cannot print after a Windows 10 update (June 2020)
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48What kind of memory can I use?
- 49Colors are light or unclear on the whole page.
- 50What is the recommended paper?